Privacy Policy
Flowmaster Plumbing Last Updated: April 14, 2026
Effective Date: April 14, 2026
1. Introduction
Flowmaster Plumbing (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers, website visitors, and anyone who interacts with our business. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation. By using our website at flowmasterplumbing.ca, submitting an inquiry through our contact form, or communicating with us through any digital platform, you consent to the practices described in this Privacy Policy.
2. Who We Are
Flowmaster Plumbing is a licensed plumbing company operating in Stouffville, Ontario and the surrounding area. We are a registered Ontario business providing residential and commercial plumbing services including emergency repairs, drain cleaning, fixture installation, bathroom renovations, and water heater services.
For privacy-related inquiries, please contact us at:
Privacy Officer: Mike Email: mike@flowmasterplumbing.ca
Website: flowmasterplumbing.ca
3. Information We Collect
We may collect the following categories of personal information:
3.1 Information You Provide Directly
Full name
Home or service address
Email address
Phone number
Description of your plumbing issue or project
Preferred contact time and scheduling preferences
Any additional information you voluntarily provide through our contact form, chat, or
messaging platforms
3.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information including:
IP address
Browser type and version
Device type and operating system
Pages visited and time spent on our website
Referring website or source
Date and time of your visit
This information is collected through Google Analytics, a third-party analytics service provided by Google LLC. Google Analytics uses cookies to help us understand how visitors interact with our website.
3.3 Information Collected Through Social Media Platforms
If you contact us through Facebook Messenger or Instagram Direct as a result of our advertising campaigns, we may collect:
Your name and profile information as provided by the platform
Your messages and responses to our automated chat questions
Contact information you provide during the conversation
4. How We Use Your Information
We use the personal information we collect for the following purposes:
To respond to your service inquiries and provide plumbing services
To schedule appointments and communicate about your project
To follow up on completed work and ensure your satisfaction
To send service-related communications and updates
To analyze website traffic and improve our online presence
To comply with legal and regulatory obligations
To maintain accurate business and tax records as required by law
We will not use your personal information for any purpose other than those listed above without your prior consent.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. A cookie is a small text file stored on your device when you visit a website.
5.1 Types of Cookies We Use
Analytics Cookies (Google Analytics) We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous usage data including pages visited, time on site, and traffic sources. This data helps us improve our website and services.
You can opt out of Google Analytics tracking at any time by:
Installing the Google Analytics Opt-out Browser Add-on
Adjusting your browser settings to refuse cookies
For more information on how Google uses your data, please visit
google.com/policies/privacy/partners.
5.2 Managing Cookies
Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website.
6. Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business. These may include, but are not limited to:
Google LLC — website analytics (Google Analytics)
Meta Platforms Inc. — advertising and customer messaging (Facebook, Instagram, Messenger)
Business management and scheduling software — for appointment booking, invoicing, and job management
Accounting and bookkeeping software — for financial record keeping
All third-party service providers are required to handle your personal information in a manner consistent with applicable privacy laws. We do not sell your personal information to third parties.
7. Employee Access to Personal Information
Authorized Flowmaster Plumbing employees may have access to your personal information on a need-to-know basis for the purpose of delivering our services. All employees are required to handle personal information with confidentiality and in accordance with this Privacy Policy.
8. How Long We Retain Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Specifically:
Service and communication records are retained for a reasonable period following the completion of your project
Financial and tax records are retained for a minimum of seven (7) years in accordance with the Income Tax Act (Canada) and Canada Revenue Agency requirements
Website analytics data is retained in accordance with Google Analytics’ standard data retention settings
When personal information is no longer required, we will securely delete or anonymize it.
9. How We Protect Your Information
We implement reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
These measures include:
Limiting access to personal information to authorized employees only
Using secure communication channels where applicable
Regularly reviewing our data practices and security measures
While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
10. Your Privacy Rights
As a resident of Ontario or Canada, you have the following rights regarding your personal information:
Right to access — You may request a copy of the personal information we hold about you
Right to correction — You may request that we correct any inaccurate or incomplete information
Right to withdrawal of consent — You may withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions
Right to file a complaint — You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, please contact us at mike@flowmasterplumbing.ca. We will respond to your request within 30 days.
11. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at mike@flowmasterplumbing.ca.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Flowmaster Plumbing Email: mike@flowmasterplumbing.ca
Website: flowmasterplumbing.ca
Location: Stouffville, Ontario, Canada
For unresolved privacy concerns, you may also contact the Office of the Privacy Commissioner of Canada:
Website: priv.gc.ca
Toll-free: 1-800-282-1376
This Privacy Policy was prepared in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.